During the pandemic, many people avoided public contact at all costs.
- This had a noticeable effect on service jobs such as ours.
My services were still in demand as a contractor, but some buyers avoided calling us, then fewer visits meant more calls and handling client care problems over the PC; Before, someone would just call the office and get a redirect to an Heating and A/C contractor who could assist instantly, however, since the pandemic, everyone had direct contact with us to try to get us to fulfill home services over the PC, of course, some calls made sense. Others didn’t. For example, a customer tried to seek help with indoor comfort by video-calling me. He asked me to determine the air quality in their home by learning and observing the cooling system’s behavior from a video call. It was a challenging time, but for easyr ones like changing the air conditioner filter, I cheerfully offered buyers a crash course on how to do it over the PC. It took some buyers a while to catch on with the reusable ones, but the challenge was with the disposable ones since my great friend and I consistently had to re-train them after the service phase lapsed. This is the only Heating and A/C service job I managed to offload, enabling me to concentrate on more dire concerns like in-person air conditioner repair during the peak season. The more demanding tasks involve assessing and determining how to solve concerns with the Heating and A/C device or cooling system. The former is more complicated when you have to inspect HVAC duct and file a report on the condition of the air ducts. Many homes went unmaintained during the pandemic because renters feared letting people in even when they proved they are from an Heating and A/C business, so the cumulative effect eventually became a nightmare for many Heating and A/C professionals like me.