I got hired as a receptionist at an Heating & Air Conditioning contractor because of my proficiency with organizing schedules, arranging appointments, keeping up with inventory & billing.
I knew truly nothing about the heating, air conditioner & ventilation industry.
However, I’ve now been on the job for over more than nine years. I’ve gradually become quite comprehensionable in the products & services every one of us provide. I make sure that our workers keep up with NATE- & ACCA-certifications & the necessary training for factory authorization. I contact our clients to remind them when it’s time to schedule repair for their heating proposal in the fall & the cooling proposal in the Spring. I am able to explain our air quality testing procedures, duct sealing process & types of air filters. I listen to clients’ complaints with the performance of their heating & cooling machine & make suggestions for possible DIY fixes. From residential to commercial temperature control needs, I’ve acquired quite a bit of insight. While I lack the skills to entirely install, fix or tune-up a furnace, air conditioner unit, boiler, heat pump or ductless mini-split, I can discuss the benefits & downsides of each. I am aware of the less traditional options such as geothermal heat pumps, high-velocity systems, dual fuel systems & VRF systems. I understand the meaning of SEER & AFUE ratings & can explain the rewards of stretchy-speed technology, smart control units & zone control. Because of my job at the Heating & Air Conditioning contractor, I’ve been more conscientious about the quality & care of the heating & cooling proposal installed into my home. I’ve invested into indoor air conditions accessories & signed up for 1 of our repair plans.