I got hired as a receptionist at an Heating and A/C business because of our proficiency with organizing schedules, arranging appointments, keeping up with inventory and billing.
I knew definitely nothing about the heating, air conditioning and ventilation industry.
However, I’ve now been on the task for over multiple years. I’ve gradually become quite knowledgeable in the products and services the people I was with and I provide. I make sure that our professionals keep up with NATE- and ACCA-certifications and the necessary training for factory authorization. I contact our customers to remind them when it’s time to schedule repair for their heating plan in the fall and the cooling plan in the Springtime. I am able to explain our air quality testing procedures, duct sealing process and types of air filters. I listen to customers’ complaints with the performance of their heating and cooling device and make suggestions for possible DIY fixes. From residential to commercial temperature control needs, I’ve gained quite a bit of insight. While I lack the skills to really install, repair or tune-up a oil furnace, air conditioner, boiler, heat pump or ductless mini-split, I can discuss the benefits and disadvantages of each. I am aware of the less traditional openings such as geothermal heat pumps, high-velocity systems, dual fuel systems and VRF systems. I understand the meaning of SEER and AFUE ratings and can explain the rewards of adaptable-speed technology, smart temperature controls and zone control. Because of our task at the Heating and A/C business, I’ve been more conscientious about the quality and care of the heating and cooling plan installed into our home. I’ve invested into indoor air quality accessories and signed up for one of our repair plans.