I got hired as a receptionist at an HVAC company because of my proficiency with organizing schedules, arranging appointments, keeping up with inventory and billing.
I knew absolutely nothing about the heating, air conditioning and ventilation industry.
However, I’ve now been on the job for over ten years. I’ve gradually become quite knowledgeable in the products and services we provide. I make sure that our technicians keep up with NATE- and ACCA-certifications and the necessary training for factory authorization. I contact our customers to remind them when it’s time to schedule maintenance for their heating system in the fall and the cooling system in the spring. I am able to explain our air quality testing procedures, duct sealing process and types of air filters. I listen to customers’ complaints with the performance of their heating and cooling equipment and make suggestions for possible DIY fixes. From residential to commercial temperature control needs, I’ve gained quite a bit of insight. While I lack the skills to actually install, fix or tune-up a furnace, air conditioner, boiler, heat pump or ductless mini-split, I can discuss the benefits and drawbacks of each. I am aware of the less traditional options such as geothermal heat pumps, high-velocity systems, dual fuel systems and VRF systems. I understand the meaning of SEER and AFUE ratings and can explain the rewards of adaptable-speed technology, smart thermostats and zone control. Because of my job at the HVAC company, I’ve been more conscientious about the quality and care of the heating and cooling system installed into my home. I’ve invested into indoor air quality accessories and signed up for one of our maintenance plans.