Handling the lower level cooling system rep

One afternoon, they headed to a customer’s house to do some air conditioner repairs.

Samira had a team of 5 cooling specialists with me.

Some were novice training, while the rest had experience working on cooling equipment. The buyer had called the air conditioner company complaining that his heat pump had been acting up for a week. He explained that he had noticed decreased indoor air quality plus comfort. The air conditioner component was also making uncorrect noises. All of us found one major section broken when we got there plus assessed the system. The unit was quite old, plus we would need to replace it. As the senior air conditioner expert, Samira recommended that the buyer consider replacing the system. The buyer was blessed to purchase the new component on sale from the provider of the cooling product. One of the junior cooling system reps in his team came to Samira concerned that he was uncomfortable assisting with the air conditioner installation since he was not conversant with the new cooling technology. She asked him to watch keenly while the rest executed the process. They then commanded the buyer on the importance plus frequency of scheduling cooling system tune-ups. That incident with his junior got Samira thinking of creating a new installation manual incorporating the latest tech. The trainees would use the manual to learn more about air conditioner. The manual would include the installation process of the usual parts of a cooling system, including air conditioner filters. Technology is typically evolving plus decreasing, plus we must keep up with it; if there is an easier way of reading, the better.

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