One morning, they headed to a customer’s house to do some air conditioning repairs. Samira had a team of five cooling specialists with me. Some were novice training, while the rest had experience working on cooling equipment. The customer had called the air conditioning business complaining that his heat pump had been acting up for a week. He explained that he had noticed decreased indoor air quality and comfort. The air conditioning unit was also making unusual noises. We found one major part broken when we got there and assessed the system. The equipment was quite old, and we would need to replace it. As the senior air conditioning expert, Samira recommended that the customer consider replacing the system. The customer was fortunate to purchase the new unit on sale from the provider of the cooling product. One of the junior a/c reps in her team came to Samira concerned that he was uncomfortable assisting with the air conditioning installation since he was not conversant with the new cooling technology. She asked him to watch keenly while the rest executed the process. They then advised the customer on the importance and frequency of scheduling air conditioner tune-ups. That incident with her junior got Samira thinking of creating a new installation manual incorporating the latest tech. The trainees would use the manual to learn more about air conditioning. The manual would include the installation process of the common parts of a cooling system, including air conditioning filters. Technology is constantly evolving and changing, and we must keep up with it; if there is an easier way of learning, the better.