Customer service reviews are a very important part of any business. When the customer is happy, they will return. It doesn’t matter if you are in the retail or service industry, customer service is important. I take all of my customer reviews very seriously as a business owner. I took over my father’s business and he owned a plumbing and heating company for 25 years. I took over as the owner and operating partner 5 years ago. Since then, I have focused a great deal of my time on customer service. Before I took over the company, there were a lot of reviews online that weren’t exactly good. I got some of those reviews removed and I got them replaced with better reviews. I hired a marketing company to help us change the way that we looked and operated. It really seemed to help a lot, because we got some reviews online about the new website. It’s easier than ever to contact the heating business to schedule an appointment. We have 24-hour emergency service crews ready to dispatch at any moment. We can be contacted through the website, chat, telephone, or email. We even offer convenient estimates that are 100% free of charge with no hassles and no sales gimmicks. My dad had the plumbing and heating company for 25 years and I hope that I will be able to take it into the future for another 25. As long as we continue to update with the times and keep up with all of the new heating and cooling technology, we should be just fine.