Back before I knew any better, I used to settle for just any old heating and a/c dealer.
Well, that is not absolutely true, as I just cared about pricing alone. When I first owned a home, I looked for the cheapest Heating and A/C supplier around. I mean, sure, I checked the reviews just to make sure that they were decent, but I should have looked deeper, because it turned out that doing business with this Heating and A/C supplier wasn’t absolutely worth it. For one thing, the Heating and A/C specialist was very late to the appointments that I scheduled. A Heating and A/C woman was so late one time that I had to end up canceling, however the supplier was up in arms when it was inconvenient to them! At least that is how they made me feel when the Heating and A/C specialist who was supposed to come out,and was on her way at the time I called to cancel, but she came across in her texts to me as a bit rude and short. Come to think of it, that was a wonderful way to describe all the Heating and A/C specialists that I interacted with from this dealer. They didn’t absolutely seem interested in listening to me tell them about my Heating and A/C troubles and what I wanted done. They just seemed to think that they knew what was wrong and what they needed to do without any of my input. They did not even try to maintain the illusion of caring about the customer’s input. Well, that is what ultimately drove me to seek out a better Heating and A/C supplier, and I am much happier with the people I work with this time, despite the fact that they charge a little more. It’s worth it for the quality buyer service and care!