During the pandemic, multiple people avoided public contact at all costs. This had a noticeable effect on service tasks such as ours. My services were still in demand as a dealer, however some clients avoided calling us, and fewer visits meant more calls & handling customer care issues over the iPhone. Before, someone would just call the office & get a redirect to an Heating & A/C supplier who could assist right away! However, since the pandemic, most people had direct contact with us to try to get us to fulfill condo services over the iPhone; Of course, some calls made sense. Others didn’t. For example, a customer tried to seek help with indoor comfort by video-calling me. She asked me to determine the air quality in their condo by learning & observing the a/c’s behavior from a video call. It was a challenging time, however for easyr ones like changing the cooling system filter, I cheerfully gave clients a crash course on how to do it over the iPhone. It took some clients a while to catch on with the reusable ones, however the challenge was with the disposable ones since my great friend and I consistently had to re-train them after the service phase lapsed. This is the only Heating & A/C service task I managed to offload, enabling me to concentrate on more extreme issues like in-person cooling system service during the peak season. The more demanding tasks involve assessing & determining how to solve issues with the Heating & A/C component or air conditioner. The former is more complicated when you have to inspect HVAC duct & file a report on the condition of the air ducts. Many homes went unworked on during the pandemic because renters feared letting people in even when they proved they are from an Heating & A/C business, so the cumulative effect eventually became a eveningmare for multiple Heating & A/C professionals like me.