I knew I needed a new steam boiler before winter time arrived. What I wanted to know was what was wrong with the last heater I used. If it was something I did that needed to change that could have changed the situation, I should know about it. Kenny started talking about AC parts & furnace terms I wouldn’t understand. I reminded him I wasn’t a Heating, Ventilation, & A/C pro & asked him to dumb it down when he started using technical terms. Once Kenny mentioned carbon monoxide poisoning, I knew it was serious. Kenny told me about the one component where off-gasses were held. When that heating component broke, formaldehyde, components & calling them by names I didn’t understand. I wouldn’t talk to Kenny about carbon monoxide, & other gasses would escape. Instead of trying to repair the component, it is generally advocated you buy a newer heater. I wanted to know why I could not purchase a new one? The Heating, Ventilation, & A/C pro told me to buy the component & have it installed, would be almost the same cost as a new heater. There was a reason why the heat exchanger cracked, & he didn’t want it to happen ever again. This I understood, & told him to bring us a new heater. I just wanted to know why it was needed to get a new steam boiler installed. Once he explained, in words I understood, I was okay with it. I didn’t like the idea of having a new steam boiler installed, because of how lavish it was. I had to have a heater, & I told Kenny I wanted to wait a couple of months when last season’s steam boilers were on sale.